If you have purchased a product on our site, you can exercise the right of withdrawal, or decide to return the product, without giving any reason and without penalty, within 14 days.
The withdrawal period ends after 14 days
a) in the case of an order for a single product, from the day when you or a third party, other than the transport company you chose, takes possession of the goods; or
b) in the case of an order for the delivery of a product comprising multiple lots or items, from the day when you or a third party, other than the transport company you chose, takes possession of the last lot or item.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract, providing a specific statement, for example a letter sent by post or email (contact details: T-Data- s.r.l., Via Strasburgo 31, 41011, Campogalliano (MO), email “firstname.lastname@example.org”).
T-Data S.r.l. ("T-Data S.r.l") also offers you the opportunity to exercise the withdrawal online, by filling out and sending the appropriate online form "contact us" and selecting "return request" as the reason for contact. In case of exercise of withdrawal online, T-Data Srl will send you without delay, by e-mail, a confirmation of receipt of the request for withdrawal. Please note that you may be asked to indicate, if you wish, the reason for return, this indication is not mandatory, failure to indicate the reasons for withdrawal, therefore, will not have any consequences on the exercise of the right of withdrawal. Please also note that, in all cases of the right of withdrawal, regardless of the mode of withdrawal, T-Data s.r.l. will send you an email to which will be attached in pdf a document containing a code, the RMA code, which we ask you to include in the package, when returning the product subject to withdrawal, in order to facilitate the management of the practice. We also ask you, if possible, to insert the product subject to withdrawal in the original packaging.
Effects of withdrawal
If you withdraw from the contract and have met the requirements to exercise your right of withdrawal, you will be reimbursed all payments you have made to us regarding the product covered by withdrawal, including delivery costs, if applicable (with the exception of partial withdrawal concerning multiple orders), without undue delay and, in any case, no later than 14 calendar days from when we are informed of your decision to withdraw from the contract. In the case of partial withdrawal concerning multiple orders, delivery costs will not be repaid, as they do not refer to the delivery of the products for which you have exercised withdrawal. This is because the delivery cost does not depend on the number of products in the order or their weight, but is a fixed amount. Delivery costs will instead be repaid if the withdrawal concerns all products of a multiple order. All amounts will be reimbursed using the same payment method you used for the initial transaction, unless otherwise specifically agreed with you. In any case, you will not have to pay any cost as a result of this reimbursement. The reimbursement may be suspended until the goods have been received, or until the consumer has demonstrated that the goods have been sent back.
Please send goods back to:
T-Data _CL Modulo L1, Via Strasburgo, 31 41011 Campogalliano (MO).
The recipient of the return shipment must be "T-Data_CL Form L1".
You may use a transport company of your choice, without delay, and in any case within 14 days from informing us of your decision to withdraw. This deadline is met if you send back the goods before the period of fourteen days ends. You will pay for the direct costs to return the goods.
In any case, you are only responsible for a decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the good.
Please note that your right of withdrawal does not apply in the cases indicated in article 59 of Legislative Decree no. 206/2005 - Consumer Code.
HOW TO RETURN AN ITEM
If you wish to make a return, the steps are as follows:
- Go to the Contact us page
- In the online form, select "return request" as the reason for contact.
- Enter the information in the form below that will be required.
- After verification, you will receive an email at your address containing: return instructions and RMA code. Please follow the instructions carefully. You will be able to print the email message, put it in the package and send it together with the accessory to be returned.
- Once we receive your package, after verification of the product, we will refund the returned goods.
Important: We recommend that you make sure that the destination "T-Data_CL module L1" is clearly indicated on the package. To shorten as much as possible the management time we require that the RMA number is also reported outside the package and clearly visible.